Overview: Reporting (Call Center)

The SpydurPBX offers the most comprehensive reporting and realtime monitor package designed specifically for Call Centers, both large and small!

Predefined Reports:

  • Distribution: by queue, by month, by week, by day, by week day, by hour, by URL, and a detailed report
  • Answered Calls: by queue, by wait time, by agent, by disconnection cause, by duration, transferred calls, and a detailed report
  • Answered and Unanswered (Abandoned) Service Level Reports
  • Unanswered (Abandoned) Calls: by queue, by disconnection cause, by URL and a detailed report
  • Agent Availability, Sessions and Pause Durations, Call Dispositions, and a Detailed Paused Report and Session Report

More Features at a glance:

  • Report Designer provides customized reports based upon chosen metrics and formulas
  • Scheduled Email of Predefined or Customized Reports & Notifications
  • Save reports as a PDF or export data to CSV (e.g. Microsoft Excel)
  • Search call records by CallerID, Agent, Queue, Date, etc for a specific call
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